One step in going from good to great is to KNOW WHAT TOP PERFORMERS:
Just think, wouldn’t it be terrific if you knew what TOP leaders, managers, or different professional roles do that makes them GREAT? Wouldn’t it be even more impactful if you could differentiate the critical specific moments in which they ACT WITH GREATNESS and train others to do the same?
The key to impactful learning and training is focusing on the right things that will make a difference for your organization and clients. We believe the right things include both the key capabilities, skills, and knowledge required to excel and knowing the critical moments in which those skills are put to use. It is not enough to have the right behaviors, but Great leaders and professionals deploy those skills on-the-job at the right moments that make a difference.
If you agree with this premise, the first step is to understand “What distinguishes top performers from others (for their specific role) and what are the critical moments in which they demonstrate these behaviors.
Start with the end in mind by determining “What Top Performers Do” and the direct line of sight to specific business metrics.
Read from left to right and you can see WHY you need to develop the skills and knowledge. Read from right to left and you see HOW you will achieve the goals and results. An Impact Map is the first step in knowing What Top Performers Do and in designing a program that is aligned to achieve business results
Sample Consultant Role Impact Map